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Our Terms & Conditions: What You Need to Know

When you open an account with iboplay slot, you enter into a clear agreement with us about how your account works, what we ask from you, and how…

Account setup rulesPayment & withdrawal termsData protection & cookiesDispute resolution
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iboplay slot Our Terms & Conditions: What You Need to Know
HELP WITH YOUR ACCOUNT

How to Reach Us About Terms & Your Account

Team online

Live chat

Open your account and head to the support tab in the lobby. Our team answers questions about your account terms, withdrawal holds and payment issues in real time, seven days a week.

Email support

Send account or terms questions to our support email. We respond within 24 hours with clarification on your withdrawal eligibility, account restrictions or payment method issues.

In-app help centre

After you log in, tap Help Centre to browse our terms guide broken down by topic — account rules, payments, data access and dispute steps — all searchable by keyword.

YOUR DATA & SECURITY

How We Protect Your Account and Information

Account security

Your login details are encrypted on our servers. We require password verification before any withdrawal.

Data retention

We keep your account records, transaction history and payment details for seven years to comply with financial audits and dispute…

Cookie & tracking policy

We use cookies to remember your login session, track your gameplay for fraud prevention and measure how our lobby pages…

Third-party payment partners

DANA, OVO, GoPay and QRIS transactions run through their own encryption.

Withdrawal verification

Before we send funds to your DANA, OVO or GoPay wallet, we verify your account was active for at least…

Request your data

Message support with 'Data Request' in the subject line. We'll provide your account activity, payment history and personal data in…

Frequently Asked About Our Terms

No — the terms you accept at sign-up are locked to your account on that date. If we update our terms later, we'll email you 30 days before they take effect. You can review the new version and decide whether to keep playing or close your account.

Contact our support team with your withdrawal request ID and the amount. We investigate within five working days, checking our transaction logs and your payment method. We then email you a written decision explaining the outcome and next steps.

Your account stays open as long as you follow our terms. If you don't log in for 12 months, we may ask you to confirm you still want the account active. If there's a balance and you don't respond within 30 days, we may freeze access until you verify.

We store only a reference ID linked to your wallet, not the actual payment credentials. Each transaction is processed through DANA, OVO or GoPay's own secure system. Your PIN and password never reach our servers.

Minimum withdrawal is Rp 50,000. Maximum per request is Rp 50,000,000. Your total monthly withdrawal limit depends on your account history — we outline this in your account settings under Limits when you log in.

Yes. If we detect fraudulent activity, money laundering indicators or breach of our account rules, we may close your account and withhold your balance pending investigation. You'll receive written notice of the reason and appeal process.

Our mobile app uses the same HTTPS encryption as our website. We recommend you log out after every session on shared devices. If you lose your phone, message support immediately to lock your account until you can reset your password.

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